Returns & Refunds Policy

All Items Are Made to Order (Final Sale)

Every item in our store is custom hand-crafted and made to order specifically for you upon purchase. Because we do not carry pre-made inventory and every piece requires dedicated materials and bench time, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed and production or processing has begun.

Sizing & Measurement Disclaimer

Because our leather gear and accoutrements are individually hand-crafted to order:

• Customer Responsibility: Customers are strictly responsible for selecting the correct size, belt measurement, or item dimensions at the time of purchase.
• Do Not Rely on Pants Size: Belts, waist belts, and leather gear often fit differently than standard modern off-the-rack clothing or pants sizes. Always measure using a soft tape measure according to our Sizing Guide before ordering.
• No Returns for Sizing Errors: We manufacture items precisely to the size, length, and specifications selected during checkout. Items crafted to the submitted measurements cannot be returned, exchanged, or altered free of charge due to customer measurement errors.

Order Modifications & Cancellations

• Before Production Starts: We understand plans change. As long as production has not begun on your item, we are happy to accommodate order modifications or cancellations. You must contact us immediately so we can check your order status and confirm whether changes are still possible.
• Once Production Has Begun: Because every piece is made to order, once materials have been cut or bench work has commenced, orders can no longer be modified, canceled, or refunded.

Non-Returnable Products

Because all items are made to order, non-returnable products include:

• All Custom & Hand-Crafted Gear: Every reproduction item, strap, box, or custom-fitted piece built to order.
• Specialty Goods & Hardware: All specialty items, finishes, or customized historical gear.
• Gift Cards & Digital Products: Non-refundable and cannot be redeemed for cash.

Damaged, Defective, or Incorrect Orders

We take immense pride in our craftsmanship. If your made-to-order item arrives defective, damaged during transit, or does not match the exact specifications of your order, we will fix it.

How to request a correction:

1. Contact Us: Email us within 7 days of delivery at support@ldhaning.com
2. Provide Details: Include your Order Number, a description of the defect, and clear photo documentation.
3. Resolution: If verified as a crafting defect or fulfillment error, we will repair the item, rebuild a replacement, or issue store credit at our discretion.

Shipping & Address Accuracy

Customers are responsible for providing an accurate shipping address at checkout. We cannot issue refunds or replacements for packages delivered to incorrectly provided addresses or lost by carriers once shipped.